Articles categorized as:

Steve Ritter

  • March 21, 2017 When Stress Disables Coping

    Effective decision-making is harder under stressful conditions. Our body chemistry mobilizes as if there’s a crisis and the most primitive part of the brain takes over. Rather than calmly weighing options and considering past experiences, we react in the moment at a maturity level we might later regret. Adaptable leaders know how to reboot the central nervous system to maintain poise and clarity. Try these tips the next time your coping is disabled.

    Keep Reading...
  • March 7, 2017 New leader. New vision. Same team.

    One of the fundamental principles of human development states that, with each stage, the child inherits both the successes and failures of the previous stage. So it goes in the life cycle of a team. How, then, do you keep history from repeating?

    Keep Reading...
  • February 21, 2017 Mentorship or Sponsorship?

    Team succession happens formally and informally. When formal, high potential talent is promoted to greater responsibility under the mentorship of someone above them on the organizational chart. Often, a new title gets printed on a business card. When informal, the daily delivery of skill, initiative, and engagement creates opportunities that can’t help but get noticed. While there may not be a new title on the business card, these teammates end up under someone’s wing where resources and support can have immediate bearing. Because they’ve been sponsored, every day is a job interview. So, what’s the difference between mentorship and sponsorship?

    Keep Reading...
  • February 8, 2017 Four Stages of Team Growth

    Adversity teaches us how to cope. Occasionally, we come up from an underground subway platform to street level and momentarily lose our bearings. Where am I? Which way is north? In that fleeting moment where nothing looks familiar, we are lost. The fear center of our brain gets activated as we fend off panic and search for direction. Of course, no one stays lost forever. Eventually, learning occurs. Consider what might happen if we got lost on purpose. A good crisis provides many lessons. Let’s look at how growth unfolds.

    Keep Reading...
  • January 24, 2017 Innovation Strategy: Segregate or Integrate?

    The most impactful innovations are rarely just the good ideas arising from workplace cultures that support creativity. They are the outcomes of diversity and collaboration that begin with a problem and end with a solution that improves the world. As simple as the recipe might be, it’s difficult to assemble and sustain a team of people who are capable of unselfish, integrative thinking. Why, for instance, would a group of world renowned physicians invite a team of engineers and designers to a strategy session? Even though the physician has never designed a device and the engineer has never performed a surgery, the integration of their talents might create a breakthrough in disease management. How might this apply to your industry?

    Keep Reading...
  • January 9, 2017 The 10 Landmines that Disable Team Communication

    It’s usually the topic we’re not discussing that wields the most power in the room. Subtle and often hidden from view, insidious obstacles make collaboration difficult. These landmines are both sins of omission and sins of commission. Usually, we know they are causing or perpetuating struggle but we’re not willing to risk the consequences of unveiling them for open communication. So, we make them normal in our culture. Consider these ten landmines and perform a quick assessment of your own team.

    Keep Reading...
  • December 19, 2016 Mastering Transitions

    As much a sameness brings comfort, the constant nature of change forces us to become experts at managing transitions. Changing jobs. Changing seasons. Changing teammates. Changing leadership. Changing health. Changing direction. Changing priorities. Regardless of what event defines the transition, adapting has two vital components: mourning loss and refocusing on new circumstances. Name the pain and then work the problem. Consider these case examples:

    Keep Reading...
  • December 6, 2016 Rebuilding Team Culture

    Eventually, there is a tipping point. Once an organization decides to address team culture, a tremendous amount of effort is exerted before employees can discern the difference. The shift from current state to desired state is filled with both pain and hope. It happens in stages. Once the process has traction, a lone voice or a single action is enough to propel positive momentum. Let’s take a look at each stage.

    Keep Reading...
  • November 22, 2016 The Gratitude Circle

    For many organizations, the mission and value statement is designed as a guiding light yet often collects dust in a fancy frame in the boardroom. For some, it is the checklist through which day-to-day decisions are filtered. How do you make mission and values real for employees? Consider the gratitude circle exercise in your next full staff meeting. Just follow these five steps:

    Keep Reading...
  • November 7, 2016 Follow the Leader

    Election Day is one of the few times we get to participate in choosing a leader. Most other days, we inherit our leaders. However, you also exercise this choice when you decide to stay in a job or pursue a career change. Among the criteria for staying or leaving an organization is an assessment of whether the leader can be followed. Workplace culture cascades from leadership whether healthy or sick.  Let’s play follow the leader.

    Keep Reading...
  • October 24, 2016 10,000 Repetitions

    What competency do you wish to master? Life is short. It takes a significant commitment to specialize. Beyond baseline talent and the gift of opportunity, mastery requires repetition. By most standards, practicing a skill 10,000 times elevates it to a new level. Martial artists know this as they deliver dozens of kicks, punches, and self-defense maneuvers to their daily workout routines. Musicians know this as they pound out scales in every key signature. Writers only get better by writing. So what about mastering relationships? Perhaps every organization should have a team expert. How might this happen?

    Keep Reading...
  • October 7, 2016 The Accountability of Collaboration

    Stay in your lane! Teams can achieve impressive success without collaboration. The recipe is simple: work hard, ensure competence, and be nice. As long as everyone makes their contribution, business gets done and, often, the results are good. Greatness, however, is rarely achieved without a commitment to share ideas and resources. But inviting a teammate into your lane means having to be accountable for the overlap. It’s harder work. We all drive differently when there’s a passenger onboard.

    Keep Reading...
  • September 20, 2016 Your Team’s Next Conversation

    Without exception, every team has work to do. Whether fixing something broken or fueling an opportunity, there is a conversation needed to move things forward. We all know which conversations are most important. It’s usually the ones that are awkward and sensitive. It’s often the issue not being discussed that fills the atmosphere with tension. Here are a few of the most common team conversations waiting to be initiated:

    Keep Reading...
  • September 9, 2016 When Good Enough Isn’t Good Enough

    There are few intolerable consequences for settling for good-enough performance. Risking the pursuit of greatness isn’t for everyone. It comes at a cost not many are willing to pay. In most professional endeavors, good enough is good enough. Why, then, do some people, some partners, some teams, and some organizations reach for the sky?

    Keep Reading...
  • August 26, 2016 Stay Stuck or Move Forward

    If you take a snapshot of a team, you get a glimpse of the traditional forming/storming/norming/performing moment in time. If you film a movie of the same team, you get a series of cycles filled with obstacles, problem-solving, innovation, change, and adaptation. Teams rarely follow straight-line trajectories. Most often, they evolve through multiple iterations of talent, turnover, leadership style, and culture. As the story unfolds, team wellness and productivity rises and falls. How might this impact your team?

    Keep Reading...
  • August 8, 2016 Team Accountability Exercise

    Try this exchange if you’d like to boost transparency and accountability on your team. It’s a simple exercise that unveils each teammate’s contribution to the group and a glimpse of the motives that drive their passion for the work. To implement this exercise with your team, follow these five simple steps:

    Keep Reading...
  • July 28, 2016 Lessons from the Team that Created Pokémon Go

    These days, you don’t have to travel very far to run into someone playing Pokémon Go. They have a unique appearance. They’re wandering outdoor spaces holding their smartphones at arm’s length with simultaneous telephoto and wide-angle vision. Their posture is slightly more upright than the stereotypical smartphone addict since they are searching the universe. The creative team responsible for this phenomenon achieved their augmented-reality goal: the gamification of daily life. How did they do it?

    Keep Reading...
  • July 14, 2016 Leader Behavior, Team Culture, and your Career Path

    The behavior of the team leader can drive employee engagement more powerfully than the mission statement. We all become complicit with the leader’s words and actions by our choice to work in an organization. Healthy or unhealthy, our career path choices are de facto endorsements. All too often, reasonably minded colleagues stay in situations that are making them sick. Some have limited options when workplace culture falls out of alignment with their purpose. Others become free agents. What we tolerate, we sanction.

    Keep Reading...
  • June 27, 2016 The Continuous Gap Analysis of Opportunity

    Building a dream team involves both design and maintenance. In the design phase, gather a unique collection of personalities who share a common goal and diverse paths to attainment. In the maintenance phase, catch early warning signs of vulnerability and repair proactively. Whether anchoring the team’s infrastructure or tweaking performance, consider these guideposts and engage in a continuous gap analysis of opportunity:

    Keep Reading...
  • June 14, 2016 How to Restart a New Team

    Whenever you add or subtract a member, you have a new team. Depending on the role and profile of the transition, the change can be significant. To minimize the impact, most teams try to keep as much the same as possible. Let the new members join the old club. The healthiest teams recognize the window of opportunity to re-anchor mission, values, and engagement. Here’s how:

    Keep Reading...
  • May 19, 2016 Me vs. We

    The drivers of workplace behavior can be both selfish and altruistic. Our personal desire for achievement can overtake our mission to advance the lives of others. When our own needs clamor for satisfaction, the greater good sometimes gets sacrificed. Few of us, however, live in isolation. Most of us are members of relationships, families, teams, and organizations where goals are shared.

    Keep Reading...
  • May 5, 2016 How Communication Changes in Team Settings

    The ability to collaborate effectively within teams is one of the greatest tests of communication. Growing up, most of our education is skewed toward individual success. We learn to set goals, take initiative, and budget our time based on our own pace and work ethic. We assume that applying the same rubric will lead to success in team settings. We believe the contribution of strong individual performance along with respect for others constitutes teamwork. Not always. In fact, it might even be a detriment.

    Keep Reading...
  • April 20, 2016 Are Some Teams Too Broken to be Fixed?

    When the toxic element of a team devolves to a mutiny, the chance of repairing a broken culture is slim. Intractable positions only end in standoffs. Of all the reasons teams become stuck, this is the least healthy. The bulk of the team’s energy is consumed in reacting to its demise. At this stage, choices are limited. You can stay stuck or move forward.

    Keep Reading...
  • April 11, 2016 Team Behavior Checklist

    Many organizations are stratified in ways that makes teamwork difficult. Whether a silo or a hierarchy, collaboration has a secret set of rules when boundaries are in play. Whatever the structure, second-class citizens have a lesser voice at the team table. How might this play out in your workplace?

    Keep Reading...
  • March 22, 2016 No More Touchy Feely Team Building Workshops

    All too often, leadership wants to jump ahead to strategic planning before stabilizing the infrastructure of their teams. In the classic Tuckman group theory of Forming-Storming-Norming-Performing, they prefer to skip the “storming” and “norming” phases. They’re uncomfortable – too touchy feely. Let’s just form and perform. Unfortunately, teams can’t sustain performance without storming and norming. The conflict and diversity that characterizes these phases are necessary ingredients for team effectiveness.

    Keep Reading...
  • March 8, 2016 When Leaders See the Future

    Unfortunately for most teams, succession decisions are reactive. A valuable talent got hit by the proverbial bus and the scramble ensued. A top performer was lured away by a shiny opportunity taking her client list with her. Leadership neglected to read the tea leaves of dissatisfaction and had to devote costly energy and attention to recruitment rather than retention. What might happen if the future was predictable? How might an organization approach succession planning?

    Keep Reading...
  • February 22, 2016 The 10-Ingredient Collaboration Recipe

    Blending differences has the potential to polarize as well as coalesce. How do you collaborate effectively when everyone at the table is an expert? How might generosity and sharing occur when each stakeholder represents a different cause? Understanding the recipe for effective collaboration provides a starting point. Consider these ingredients:

    Keep Reading...
  • February 9, 2016 Your Solo Work as a Teammate

    Most teamwork is relationship driven. Everyone has a role and function relative to their teammates’ roles and functions. Yet, each interaction is fueled by a solo decision made in the privacy of your thoughts. Before we collaborate, a few items must be clear:

    Keep Reading...
  • January 28, 2016 5 Steps to Mending Divided Teams

    Leadership transitions stir anxiety in the workforce. Often, it’s not disagreement with strategic philosophy that makes teams uneasy, but the simple fear of change. Even when the organization isn’t healthy, it’s easier to normalize the pain than it is to brace for transformation. A typical coping maneuver is to create factions within the team. Choose your side by the way you expend energy – adapting to new circumstances or trumpeting how horrible it is that we’re not who we used to be.

    Keep Reading...
  • January 15, 2016 The Science of Finding Your Next Team

    It’s time for a change. The leadership team hasn’t yet recognized your decision to leave the organization. They’re unwittingly funding your job hunt. Perhaps it was the lack of investment in your growth or maybe the misalignment with your values that triggered your readiness. It no longer matters why you’ve decided to leave. Your focus has shifted to the next opportunity.

    Keep Reading...
  • December 31, 2015 The Most Engaged Person in the Room

    Classroom teachers can spot them in an instant. The most engaged person in the room sends off energy that elevates the entire group. Beyond standard eye contact and nods of understanding, this teammate absorbs his or her environment. Connections are forged physically, emotionally, and intellectually. What might you do if you wanted to deliver engagement at this level?

    Keep Reading...
  • December 17, 2015 The Gift of Team Clock

    This is the time of year when businesses are looking for creative ways to thank their most loyal clients for their patronage. While a fruit basket aptly sends a message of gratitude, it falls short of communicating an investment in continued partnership. A few imaginative companies have taken a less conventional path to say thanks. Might this approach fit your customer relations strategy?

    Keep Reading...
  • December 3, 2015 A Year in Review: Borrowing the Wisdom of Your Peers

    There’s no need to reinvent the wheel when you’re surrounded by organizations who have solved the excellence challenge. Top workplace publications are packed with examples of strategy that anchors recruitment and retention, promotes employee engagement, supports creativity, and embraces change. There is no shame in borrowing from the best practices of your peers. Below are a few highlights showcasing some of the original approaches we’ve observed over the past year.

    Keep Reading...
  • November 16, 2015 The 10 Key Measurements of Effective Teams

    Benchmarks provide a snapshot of momentary excellence. Eventually, the measurement will be surpassed as teams strive for continuous improvement. An assessment reveals the wellness of the current state and a diagnosis of where attention would be most fruitful. Choose whatever scale you wish – unhealthy to healthy, unproductive to productive, disengaged to engaged, stagnant to growing, resistant to adaptable – and measure your team. On a continuum from “1” to “5,” with five being desirable, how does your team rank in the following metrics?

    Keep Reading...
  • November 3, 2015 Teamwork Made Simple

    As complex as the dynamics of most teams may seem, the basics of effective collaboration are not mysterious. Investment builds the team. Trust ties it together. Innovation grows the team. Distancing evolves it. Wherever your team many be in the cycle, there is action to take.  If nothing else, do this:

    Keep Reading...
  • October 23, 2015 When Excellence Gets Punished

    If the norm is mediocre, average performance will always be good enough. Good enough is sufficient in many endeavors. Some commitments, however, require a devotion to excellence and continuous improvement. Elevating good to great and great to greater taxes the system before it fuels. It’s easier not to stretch yourself when the immediate reward is not visible. In a culture that prefers good, great is a threat. Consider these ways excellence gets punished:

    Keep Reading...
  • October 7, 2015 The Leader Your Team Wants to Follow

    Take all the leaders you’ve been privileged to follow and name their most compelling attributes. Imagine all those qualities combined in the character of one super hybrid leader. He or she would be inspirational yet practical. Integrity would be a must. Humor would be a bonus. Consider how the following competencies might be valuable to your organization from the team’s perspective.

    Keep Reading...
  • September 24, 2015 Why I Want to Work for You

    The five consecutive top workplace awards provided the first clue. The first thirty seconds inside the carefully designed workspace off the beaten path in the City of Duluth, however, provided the confirming evidence. You can sense the culture of an organization when you enter its space. It’s in the air before the first employee greets you with eye contact and a smile. Walk a little further into the building and you’ll find that the most valuable square footage overlooking Lake Superior is not reserved for the Managing Partner of the firm and his leadership team – it is devoted to the rank and file and their customers. The first impression was only the beginning.

    Keep Reading...
  • September 15, 2015 Refreshing Your Team for the Next Round of Growth

    After 15-20 years of schooling, an academic cycle is built into the rhythm of most of our lives. There is a beginning, middle, and an end followed by a period of regrouping. Activities ramp up, achieve a cadence, and eventually prepare for the next transition. The hands on the clock keep spinning as teams navigate the challenges of their circumstances. The ebbs and flows of these seasons are barely discernible but the transactions that define each cycle drive the team’s evolution. What propels your team’s growth in each stage?

    Keep Reading...
  • August 24, 2015 What Makes Organizations Thrive

    What is the most basic recipe for creating and sustaining a healthy organization? Not surprisingly, it’s not much different than the path to a strong relationship: 1) Make an investment. 2) Build trust. 3) Sponsor growth. 4) Adapt to change. Here’s a quick primer on these four simple steps.

    Keep Reading...
  • August 3, 2015 The Team within the Team

    As complicated as team dynamics can be, effective teamwork usually begins with simple relationship wellness. Teams are built on a foundation of interpersonal interaction. Communication is the action that multiplies the energy of the group. The health of the team is dependent on the quality of the exchange between its members. While some teams devote valuable time to the politics that often resemble the cliques in a high school cafeteria, other teams opt for clear, adult, mature, and productive give-and-take. Consider these seven drivers of constructive relationships:

    Keep Reading...
  • July 21, 2015 Why it is Difficult to Collaborate

    As obvious as the benefits of teamwork might be, collaborating is difficult. Imagine what it would be like to enjoy the outcome of joining our talents without having to make the sacrifices required to share. Unfortunately, letting go of self-interest is a primary ingredient of the teamwork recipe. Sadly, working in silos is easier despite the subtraction of advantages that come from working together. Let’s look at the spectrum of hardships required for healthy collaboration.

    Keep Reading...
  • July 9, 2015 Simplifying Innovation

    Innovation is often the solution to the struggle between capacity and complexity. The challenges faced by teams get more complicated each day. The ability of the team to meet these demands is further stretched. The gap widens as time moves forward. Depleted teammates are encouraged to work smarter not harder. If you invest energy in designing a new way to approach a problem, you’ll be rewarded by the benefits of simplicity. This is the value proposition.

    Keep Reading...
  • June 15, 2015 Your Networking Funnel

    Some connections are more meaningful than others. Basic socialization has plenty of value but the best networking leads to mutual growth. Imagine a funnel fed at the top by every single human with whom you have either a first, second, or third degree connection. Consider a narrow exit point where the flow of connections is defined by only the most impactful relationships. By what criteria might your priorities be determined?

    Keep Reading...
  • June 1, 2015 The Trailer Park Theory of Teams

    Teams travel through cycles. Year after year, season after season, teams are recalibrated, repopulated, redirected, and redeployed. New talent, new leadership, and new goals drive the change. Amidst these constant transformations, some things stay the same. Consider the analogy of the trailer park. Families in trailers come and go inside this community ecosystem. Yet, the entrance, roadways, concrete pads and utility hookups remain in place. The infrastructure is steady and reliable. So, what comprises your team’s infrastructure?

    Keep Reading...
  • May 21, 2015 Why You Should Listen to Your Quietest Teammate

    Activate an idea circle. Rather than opening a discussion where the most verbal participants shape the conversation, create a structure that invites everyone to pitch in. Often, the best ideas are left unspoken. Sometimes team politics make it unsafe to speak up. Maybe more introverted teammates prefer to listen than talk. An idea circle extracts innovation from the quiet side of the team. Here’s a way to turn up the volume.

    Keep Reading...
  • May 6, 2015 Healthy or Sick?

    Try to make an apples-to-apples comparison between diverse teams across a spectrum of industries. Start with the common features that make organizations thrive. Rate each attribute on a scale from healthy to sick. So, what should you measure?

    Keep Reading...
  • April 15, 2015 How Work Teams and Friendships are Alike

    Relationships share similar dynamics whether small or large. We are most familiar with the exchanges that are traded in interpersonal settings since the majority of our connections are one-to-one partnerships. When you expand these interactions to a team, the complexity multiplies. What if the model for successful partnerships was the same regardless of the size or scale of the team?

    Keep Reading...
  • April 10, 2015 Sample This Recipe

    Recently, the founders of the Team Clock Institute met to discuss the resources that brought the greatest value to our clients. Some communicate an appreciation for the online assessment application while others like the benefits derived from the training. The majority of the feedback that comes from business partners, however, points to the worth of the action planning. Learning how to elevate the team is more important than understanding why it is stuck. This was the impetus for the development of The Team Manual.  A proven solution to any team challenge is now only a click away.

    Keep Reading...
  • March 24, 2015 Taking the Next Step

    Somthing is wrong. Diagnosing pain is the easy part. Figuring out what to do about it is harder. Following through with those actions is the hardest. For many businesses, the impending completion of a calendar quarter signals the call to check accountability. Did we do what we promised to do? Sure, the easy part (assessment and planning) was done. Now what? What exactly is my responsibility to this team?

    Keep Reading...