Zero-error is the goal in many industries. Transportation companies have mastered the skills of full disclosure, root cause analysis, and proactive risk reduction to keep people safe in the air on the rails. Healthcare attempts to apply the same principles yet continues to hurt people at surprising frequency in clinics and hospitals. In businesses where the stakes aren’t quite as high, it becomes a matter of efficiency and productivity.

You have to know where the source of waste or error is before you can make the world a better place. Often, the greatest misallocation of resources is the energy spent on managing team politics. Team dysfunction takes many forms and depletes the system. Assess and solve every disruption. Below are the symptoms of broken culture and suggestions for corrective actions.

Seriously, we wish you a bad day. May struggle fill your agenda. May you confront problems never before faced. May your ability to adapt be tested. May you become aware of your weakest link. May demands stretch your team’s capacity to the brink of failure. Invite the tension. Seize the opportunity. Discover the resolution. What happens next is game changing.