Team Behavior Checklist
Many organizations are stratified in ways that makes teamwork difficult. Whether a silo or a hierarchy, collaboration has a secret set of rules when boundaries are in play. Whatever the structure, second-class citizens have a lesser voice at the team table. How might this play out in your workplace?
In healthcare settings, the division between “clinical” and “support” operations creates an obstacle to communication. Yet, treating patients effectively requires synchronized coordination between the high-priced surgeon in the ICU and the minimum-wage housekeeper making sure the treatment area is sterile between procedures. If these professionals don’t cooperate, bad clinical outcomes ensue.
In professional services organizations, “non-client-facing” teammates are valued differently than “client-facing” talent. The client-facers bring in the revenue and the non-client-facers take care of the vital operations that ensure services are delivered as promised. One does not work without the other. If having a different function means you are relegated a lesser role, customer service suffers.
A behavior checklist, when practiced consistently, promotes healthy teamwork:
Diversity: promote respect and nonjudgmental acceptance of the whole person.
Communication: practice transparency, clarity, and inclusiveness in sharing information.
Excellence: strive to improve quality, productivity, efficiency, innovation, and outcomes.
Partnership: collaborate to optimize discovery, creativity, and openness to new ideas.
Integrity: own accountability for all that we say and do.
Healthy organizations use values-based behavior checklists as a code-of-conduct. The expectation is woven into the fabric of the mission. It creates the foundation that supports engagement, trust, innovation, and effective management of change. Most importantly, it applies to everyone.