Articles categorized as:
Steve Ritter
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December 17, 2025
Friends Don’t Let Friends Drive Drunk
Personal traits sometimes fall out of their sweet spots and cease to be helpful qualities. Take, for example, the colleague who goes out of their way to show interest in others but reveals little about themselves. His conversations feel more like interviews than dialogues. Rather than being seen as gracious, he’s at risk of being experienced as closed-off or withholding. His inclination for generosity misses its sweet spot, and its intended effect falls flat. The examples are endless. Let’s review a few.
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December 3, 2025
Cutting the Head Off the Monster
Her husband complains about not getting enough action in bed, yet offers little help with the kids or the housework. In the workplace, his employees are criticized for being under-engaged, yet he hasn’t taken the time to learn anything about their strengths and priorities. With friends, he only talks about himself, yet wonders why he wasn’t invited to be in the foursome at the charity golf outing. From his perspective, his wife, his coworkers, and his buddies are the problem. But they’re all trying to find a way to hold up a mirror so he can see what they see.
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November 25, 2025
How to Thank
In this week of gratitude sharing, we are all at risk of diluting our ‘thank you’ expressions. It’s as though we’ve saved them up for the holiday and they come pouring out in large volume. When you say any word enough times, it begins to lose its meaning. Yet, we are deeply grateful for the gifts of human connection, the beauty of the universe, and simple good fortune. As you communicate your appreciation, make the most of your moment.
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November 11, 2025
Concentric Circles
Whether at home, at the workplace, or out with friends, all of our connections live within a proximity to us that we choose. Those who are let into the inner circle are typically the most trusted and have the most extensive relationship history. Those most distant have either earned the need for arms-length or haven’t yet proven their welcome closer to the center. Over time, our connections move in and out, nearer and further, as events unfold that justify their position. However that plays out, each of us is in charge of who populates our concentric circles and where in our personal ecosystems everyone gets to live.
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October 29, 2025
A Simple Recipe for Emotional Wellness
Think about the people in your life who seem to have it all together. Do they have the golden secret to life’s mastery, or is there more going on under the surface? Most of us work hard to keep our deepest struggles from showing. Everyone has something heavy going on, whether or not it’s visible. A common metaphor is the duck gliding across the water with webbed feet below the surface, paddling like mad yet invisible to observers. Another symbol is the oppressive weight of the backpack the kid carries through school, while teachers and classmates remain unaware of the home life trauma bearing down on him. Whatever the hidden narrative, there are three key ingredients to the recipe for staying well amidst the struggle.
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October 15, 2025
Asking for Help
An emerging awareness of the need for help usually begins long before the request. Perhaps there’s pride on the line for proving self-sufficiency. Maybe the benefit of a few failures hasn’t yet been realized. For some, the extra resources aren’t within reach. Either way, the request for help frequently escalates to a crisis state before it’s communicated.
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September 23, 2025
You Don’t Own Anything
Even if the idea germinates in your brain, it becomes jointly owned as soon as it’s exposed to feedback. The original form evolves. Often, this is how teams are built. We run something past a trusted family member, friend, or coworker and our perspective morphs to include their reaction. We seek a second opinion and the future becomes a ‘choose your own adventure’ book.
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September 10, 2025
Change is Coming
Change is coming. Always and forever. We don’t know what it will be. We never do, even though we often predict the future with some accuracy. Sometimes the change matches up with what we expect. Many times, it doesn’t. There’s a twist or a turn that is sparked by part of the equation that was in our blind spot or outside of our control. Either way, we have to cope.
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August 27, 2025
Choose Your Midlife Crisis
The normal, healthy desire to try something new happens at predictable life stages. The most obvious are at the beginning and end of the career path when we’re either exploring or re-prioritizing. The threshold of midlife, however, isn’t driven by exploration or a shift in priorities. It’s more fueled by growth.
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August 6, 2025
How Am I Doing?
We tend to stumble over the same obstacles over and over again. Each stumble has its own features but is likely to follow a pattern unique to us. Maybe it’s the consequences of being chronically late or perhaps the impact of being obsessively on time. Maybe it’s the result of craving order when times are chaotic or perhaps what follows when your pile of clutter grows out of control. Whatever your private theme happens to be, the realization that it repeats offers you an opportunity for growth.
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July 23, 2025
Employee Engagement is Hard to Measure
Employee engagement is a great example of a workplace culture feature we try to capture. There are many variables. In the end, retention tells the story. Unless they have normalized the dysfunction of a toxic workplace, most people use their current unsatisfactory workplace as a funding source for their job hunt. If you are disengaged, you are paid to sleepwalk through your job and your engagement energy is devoted to your next gig. Wouldn’t it be nice to know whether your team was in or out before the resignation letter?
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July 9, 2025
Tension and Resolution
Conflict, by nature, is uncomfortable. It’s difficult to see that it has a purpose when tension is mounting. Even if you knew that the friction had an instrumental role in pushing growth, the anticipated pain might not justify the benefit. It’s easier to find a way to make it go away and get back to familiarity. Growth hurts.
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June 18, 2025
The Decision to Invest in Your Culture
Employee turnover is up. You work so hard to recruit the region’s best talent and competitors are happy to poach your superstars for a little more salary or benefit perks. The cost of replacing people runs between 75% and 150% of the annual salary of the traitor who jumped ship. How do you evolve your organizational culture into a magnet where no one wants to leave?
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June 4, 2025
Your Most Trusted Teammate
What are the qualities of the coworker-connection with the teammate with whom you have the most trust? Do you know them well? Have you been through a few challenges together? Does your relationship chemistry just create a good vibe? For most of us, it’s all the above. Depending on the size of your work team, your connection to this trusted colleague may be the thing that brings you back to the grind on Monday morning when every bone in your body is aching for a change.
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May 28, 2025
What’s Wrong With This Picture?
Unprecedented macroeconomic pressures are creating vulnerability in nearly every industry. Public health workers face rising patient acuity with fewer resources. Medical research must be advanced without funding. Education can no longer honor diversity without disabling consequences. Law firms opting not to capitulate to the party line are blacklisted. Retail sellers must decide whether to eat costs or pass them on to their customers. Working class immigrants fear deportation threats. Supply chain ports must prepare for shrinking volumes. Auto manufacturers need to rethink where to buy parts to assemble their cars. Venture capitalists and private equity firms are having trouble finding investors willing to bet on the future. The list goes on. No industry is immune.
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May 14, 2025
Planting the Next Generation
In an ideal world, succession is planful. You take the time to anticipate the next stage of growth and design a strategy that meets the needs of that group. Not everything goes according to plan, so you wisely build in contingencies and prepare to pivot on short notice. However it plays out, it is understood that transitions are triggered by endings.
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April 23, 2025
Apologizing is Difficult
There was a bad decision. It didn’t work out. People are talking. Your reputation has been stained. Now what? Own it? Full disclosure? “Umm…this happened. We’re sorry for the consequences. We wish we could take it back but, unfortunately, the damage is done. Here’s what we’re going to do next.”
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April 8, 2025
Where Did You Get Your Spirit?
We are all some blend of our ancestors’ genetics and the environmental experience we’ve traveled. My mom was a creative and my dad was an engineer. She told captivating stories while he studied the ingredients on a catsup bottle. I got a little of both. But my environment shaped the outcome.
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March 19, 2025
Your Reset Window is About to Close
Whenever a relationship or a team navigates a transition, an opportunity to reset direction opens up. Unfortunately, the depletion that occurs while coping with the change leaves most of us blinded to the benefit. We’re too busy licking our wounds. But if we had a crystal ball, it would foretell the future and remind us that strength arises from adversity. More importantly, it would remind us that there is always a fleeting window of time to reshape our circumstances to our liking.
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March 5, 2025
What’s in the Box?
Sixteen years ago, we published a methodology for measuring the wellness of teams, relationships, and personal growth. In 2011, the United States Patent and Trademark Office granted us a trademark. A decade later, our assessment tool achieved research validation in a collaborative study partnering the Data Science programs from Elmhurst University and Carthage College. In addition to validating the tool, their summary cited a 98% predictability outcome between pre- and post-metrics when clients implement recommended actions.
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February 18, 2025
Moving Your Team from Worst to First
For those who question whether strong workplace culture produces a return-on-investment, consider some common-sense metrics. Utilization of sick days decreases. The cost of healthcare shrinks. Reduced employee turnover saves on recruitment expenses. This objective data can be measured and tracked. Subjective data like morale and engagement are more difficult to quantify. But they are real.
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February 5, 2025
Micro, Mezzo, and Macro Wellness
It would be a mistake to view your work team, your closest interpersonal relationship, and your own growth and development as separate experiences. You are at the center of each of these universes and uniquely drive the wellness and vibe of each one. Your strengths dictate how well you interact with the environment (micro), your friends and family (mezzo), and your workplace culture (macro). Unfortunately (or fortunately), your personality glitches, poor coping skills under stress, and unresolved psychological issues have plenty of impact, too.
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January 23, 2025
Does Your Mirror Offer a Kind Reflection?
How are you? Really – not the ‘How ya doin’ that isn’t really a question but more of a greeting – but a genuine curiosity about how you’re actually coping these days. Have you been able to live day-to-day according to your values? Are your interactions with your family, friends, and colleagues meaningful? Are you growing? Are you navigating change – both the expected and unexpected kinds – with resilience?
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January 7, 2025
The Power of Nonverbal Communication
It doesn’t take much of a physics lesson to understand how people share energy. Often, you can feel the vibe of a room within seconds of entering. Sometimes it’s just the space but, most of the time, it’s the people in the space. Emotions are contagious, positive or negative. You can lift or sink someone with a glance. And whether your energy-sharing partner is a friend or a stranger, you can be knocked off balance by imperceptible shifts in their mood.
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December 16, 2024
Who is on Your 2025 Reading List?
Ask me about any of these books. I have read each one cover-to-cover at least once. Each one has influenced the way I think about leadership, teamwork, communication, and relationships. Who are the mentors in your library?
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December 3, 2024
Short Cycle Strategic Planning
As much as we’d like to hit the ‘pause’ button every once in a while, change is always in play. You can plan a transition or wait for a change to happen to you. You can steer the direction or react to shifts in the ecosystem. These days, long-term strategic planning becomes obsolete before the ink is dry. More and more, teams are opting for short-cycle methods of keeping pace with the evolution of their industry. Consider this three-step process for managing constant change.
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November 26, 2024
The Relationship Between Struggle and Coping
Everyone knows that struggle builds strength. But take a moment to think about the people in your life who have navigated adversity in their past and how they respond to current challenges. Whatever the circumstances, the usual story is that they are the calmest and most poised in a crisis when the proverbial shit hits the fan. They buckle down and keep moving forward.
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November 13, 2024
You Get What You Give
Your job hunt has narrowed to two finalists. What kind of boss will bring out the best in you? You are ascending the ranks in your organization and are defining your leadership style. What is the best way to exude strength? Growing up, many of your role models achieved success by exerting control. However, you’ve noticed that they’ve paid a price in their interpersonal relationships. Are you willing to sacrifice friends, family, or professional connections to win whatever race you are running?
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October 23, 2024
The Difference Between Midnight and Noon
Midnight and noon both occur at 12:00. One is dark and the other is light. The Team Clock model sees the 12:00 moment as a liminal transition. When a relationship, team, or organization successfully navigates a period of change, they get to move from a state of depletion to a burst of energy. So, why is it so hard to break through? Why are so many teams willing to endure the pain of feeling stuck when the freedom of new circumstances offers relief? Often, the answer is fear.
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October 8, 2024
Renewal: Seeing Change as Opportunity
Everything cycles. Depending on where your team is in the cycle, you might be reestablishing your foundation, building trust, preparing to innovate, or navigating change. What matters is where you are in the cycle. Reestablishing foundation requires clarity of goals. Building trust requires psychological safety. Innovation requires risk taking. Navigating change requires resilience. Wherever you are in the cycle, you’re always in the process of renewal.
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September 24, 2024
Career Nirvana
It turns out that ‘retirement’ is not a moment for some of us. My 47-year career will enter its 48th year as I anticipate my 70th birthday and my first Social Security check. As these milestones occur, I’m nowhere near finishing anything professionally. In fact, I’m just getting started on a few new creative projects.
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September 10, 2024
Making Your Values More Than a Poster
As a guiding light, most organizations name their core values and weave them into new employee orientation and professional development training sessions. Many workplaces even make them criteria for performance evaluation to ensure that everyone stays true to workplace culture. Usually, they find their way onto a poster or get painted on a wall for all to see. The real question is whether they exist as nouns or verbs.
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August 20, 2024
Three Minutes and Twenty-four Seconds of Accountability
My teammates are unaware of, and probably unconcerned with, the amount of time I’ve devoted to preparation. They simply expect me to show up and make my contribution. We have a four-hour event and my section is three minutes and twenty-four seconds in duration – less than 2% of the product. Because it’s a concert showcasing student and faculty performances, each of us shares accountability for being at the top of our game in the moments on stage. Rehearsing and cleaning up mistakes is largely done alone, so the interdependence is invisible – yet very much real.
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August 7, 2024
Ignorant or Judgmental or Curious?
Harvard University research (The Mindful Body, Langer 2023) teaches us that there are three levels of thinking. Level 1 is characterized by ignorance. Viewpoints and decisions sit upon a platform of nothing. Level 2 is characterized by judgement. We rush to conclusions that best corroborate our bias. These folks are frequently wrong and rarely in doubt. Level 3 is characterized by curiosity. This requires the ability to consider other perspectives. It comes with the question, “What would need to be true to make this make sense?”
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July 23, 2024
Adults Acting Like Children
When leaders struggle with leadership, it’s often due to a breakdown of the basic coping skills most of us learned when we were kids. Children and adolescents are typically forgiven for temper tantrums and not handling pressure effectively. When you are a grownup, it looks more like a defect in basic executive functioning ability. Let’s consider how this might play out in the workplace.
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July 10, 2024
It’s Always Almost 7:00
Teams shouldn’t be caught off guard when it comes time to innovate, yet many find themselves unprepared. At the moment in the team’s lifespan when creativity, exploration, and discovery are most valued, the foundation of mission and trust needs to be strongest. Mission, values, and vision for the future get defined much earlier on the clock. Psychological safety builds on top of that platform, also at an earlier hour. Good luck with your growth stage if those anchors aren’t in place.
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June 25, 2024
Quantity or Quality?
More and more, I see my friends and colleagues managing multiple priorities simultaneously. I have a coworker with one conference call on an earbud while participating on another meeting on a Zoom screen. She toggles back and forth, depending on which conversation becomes the most urgent or requires her most focused engagement. The science suggests that at no time is she actually giving full attention to either meeting.
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June 11, 2024
Early Detection Matters
“Well, that’s not going to fix itself.” This was the mason’s reply when he saw the plaster damage to the interior ceiling from the tuckpointing problem on the exterior of our building. You can treat the symptom or the source. A little spackle would fix the cosmetics, but the problem was sure to return if we didn’t address its cause. A little fix now or a big fix later. Your choice.
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May 21, 2024
Graduation Season
It’s graduation season. Families and friends are celebrating preschoolers, grade schoolers, middle schoolers, high schoolers, and higher-ed schoolers as they cross the threshold of transition. Growth is measured and change is anticipated. Snapshots get taken and savored.
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May 8, 2024
The Case for Returning to the Workplace
If you are really going to make me add a 90-minute commute to my workday, I’ll have to work for an hour and a half less. Fine. As long as we’re not counting billable hours, I’ll exchange productivity for whatever benefits you decide result from water cooler conversation. Also fine. I’ll catch the bus, ride the elevator, park myself at my workstation, and wait for you to drop by my office with a creative idea that never would have happened if not face-to-face.
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April 24, 2024
It’s Easier to Stay the Same Than to Change
Knowing what to do is easy. Executing is hard. Insight activates different competencies than action. The analysis phase of problem solving is fun. Brainstorm alternatives. Weigh pros and cons. Eventually, though, you have to act on an option. Here’s where things get dicey. Taking action means being responsible for the consequences of that decision. Most often, this stage requires a tolerance for change.
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April 9, 2024
When the Student Becomes the Teacher
For most of us, learning happens every day. Most often, lessons arise from experiences rather than formal teacher-student alliances. Focused attention to the environment always illuminates or validates. When we build a connection with our surroundings, new pathways to growth open up. The same is true for formal pedagogy. It is the connection between student and teacher that becomes the ecosystem for exploration and discovery.
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March 20, 2024
After All, It’s Just Your Legacy
During turbulence, the flight attendant’s role is to portray calm. Even if they are freaking out, their job is to stay poised under stress. Airline passengers watch them carefully because, if they appear concerned, it’s time to pull down the O2 masks. With great power comes great responsibility (Voltaire 1784/Spiderman 2002). Whether asserted 240 or 22 years ago, the message is the same: If you are in a position of leadership, grow up.
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March 6, 2024
At What Point Are You No Longer the Author?
LinkedIn offered to rewrite my blog post using AI before I pressed the ‘publish’ key. While I declined, I wondered at what stage of the process I would cease to be the author of my own article. Presumably, the AI tool would make it more readable and likely reach more readers. A better blog could be achieved if I was willing to relinquish authorship. Beyond the philosophical debate around AI, it got me thinking about basic creativity and collaboration.
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February 21, 2024
Pass it On
Parents, teachers, mentors, and consultants live life on the fragile surface of a pedestal. It’s only a matter of time before they become human in the eyes of their children, students, followers, and clients. In the beginning of the relationship, their wisdom seems out of reach. Eventually, the gap narrows.
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February 7, 2024
A Recipe for Connection
Whenever two or more people come together, they share something. Connections between humans – of any size and shape – are each woven together with common threads.
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January 24, 2024
The Best Day to Plant a Tree is…
…twenty years ago, right? And the second best day is…drumroll… today. This well-worn adage applies to almost anything we wish we’d known or done in hindsight. It’s the very nature of an epiphany – the sudden flush of clarity only lasts until you realize how obvious it should have been. Very few teams enjoy the gifts of launching their culture from scratch and building the right norms and values from day one. In reality, most teams are stuck fixing something that someone else broke.
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January 10, 2024
Giving Bullies Power with F-words
It’s natural to crave power if you feel empty and weak. And there are countless ways to feed that monster. Most bullies would have to face the cold, dark reality of their low self-esteem if they didn’t have someone to push around. Making others feel small, excluded, or afraid is their currency. Unfortunately, they are all-too-often empowered by their work environments. Usually, the culprits are found in three ‘f-words.’
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December 19, 2023
A Year in Review
Our twice-monthly posts are designed to spark dialogue. The voice of the reader caps the blog posts for 2023. Based on these subjective analytics, here are the insights that prompted our readers to elevate conversations.
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December 6, 2023
Insight to Action
Those of us who keep bookmarks in more than one book are at risk for spending more time learning than we are actually applying the lessons to daily life. Many of the books I absorb and recommend to others (including the books I’ve authored) tell you what to do and why to do it. They don’t, however, activate change on their own. Insight and action are very different competencies.
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