Crisis has a way of bringing teams together. The urgency of the moment defines roles and creates a common objective. The medical profession treats a crisis as a normal event by moving into triage mode. More than just setting priorities, triaging assumes the problem is bigger than the resources. Waste and politics are subtracted from the process. It doesn’t have to be an emergency to enter this mode. Consider these five ground rules.Continue Reading
Best Practices in Team Effectiveness
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Zero-error is the goal in many industries. Transportation companies have mastered the skills of full disclosure, root cause analysis, and proactive risk reduction to keep people safe in the air on the rails. Healthcare attempts to apply the same principles yet continues to hurt people at surprising frequency in clinics and hospitals. In businesses where the stakes aren’t quite as high, it becomes a matter of efficiency and productivity.
You have to know where the source of waste or error is before you can make the world a better place. Often, the greatest misallocation of resources is the energy spent on managing team politics. Team dysfunction takes many forms and depletes the system. Assess and solve every disruption. Below are the symptoms of broken culture and suggestions for corrective actions.Continue Reading
The rookies bring energy and the veterans bring wisdom. Those in the middle provide the network of connections. These are among the stereotypes of teammates in early, mid, and late stages of their careers. Let’s look at a lifespan model of professional development.Continue Reading
What’s the secret sauce? On paper, it’s easy to assemble the right mix of talent to predict team success. Just stock the team with leadership, deep skills in the specialization area of the project, a diligent group of worker bees, and reliable administrative support. The rest will take care of itself, right? Unfortunately, not. Once you blend in the human element, most teams find ways to struggle as conflict, mistrust, fear, and resistance to change impact the group’s direction. So, where does positive team “chemistry” come from?Continue Reading
It’s easier than ever to conduct business without ever coming face-to-face with another human being. Smartphones, video conferences, texts, emails, and any number of social media platforms have made it possible to communicate from afar. There’s safety in not having to worry about pace, tone, mood, posture, body language, and eye contact.Continue Reading