The Decision to Invest in Your Culture

Published: June 18, 2025

Employee turnover is up. You work so hard to recruit the region’s best talent and competitors are happy to poach your superstars for a little more salary or benefit perks. The cost of replacing people runs between 75% and 150% of the annual salary of the traitor who jumped ship. How do you evolve your organizational culture into a magnet where no one wants to leave?

It’s a complex equation. Maybe it’s a lack of alignment with your business’ vision. Probably not. Most employees don’t read the mission/values/vision section of your website or the poster in the conference room. Maybe it’s the lack of respect in the workplace. Probably not. Most employees are willing to tolerate being treated as ‘lesser-than.’ Maybe it’s the failure to innovate. Probably not. Creativity is overrated. Maybe your workforce is exhausted with constant change. Probably not. Stability is a myth when we are managing transitions of people and processes.

Or… maybe it’s some or all of these factors. But how would you know? Most businesses employ engagement surveys to measure the portion of their workforce that are happy or unhappy. That metric captures only one of many reasons employees choose to stay or go.

What if you could pinpoint the reason that people stay and the reason that people leave? Rather than throwing proverbial darts at the workplace culture dartboard, you could target the aspects of organizational wellness that were specific to your business.

Whether it is vision alignment, conflict management, accountability, psychological safety, appetite for innovation, resilience, or change management, you could devote your Human Resources assets precisely to the area that makes your employees want to stay.

Measure the team, not the individual. Rather than matching personality types with work roles, evaluate how the interaction between your greatest assets – your people – are functioning as an interdependent system. Once you get that organizational health metric into the wellness zone, your talent becomes un-poachable.

Photo of Steve Ritter, the co-founder of The Center for Team Excellence

Steve Ritter

Steve Ritter is an internationally recognized expert on team dynamics whose clients include Fortune 500 companies, professional sports teams, and many educational organizations. He is on the faculty of the Center for Professional Excellence at Elmhurst University where he earned the President's Award for Excellence in Teaching. Steve is the former Senior Vice President, Director of Human Resources at Leaders Bank, named the #1 Best Place to Work in Illinois in 2006 and winner of the American Psychological Association's Psychologically Healthy Workplace Award in 2010. Steve provides ongoing workplace culture consultation to many thriving companies including Kraft Foods, Advocate Health Care, Kellogg's, the Chicago White Sox, AthletiCo, and Northwestern Mutual Financial Network.