Tension and Resolution

Published: July 9, 2025

Conflict, by nature, is uncomfortable. It’s difficult to see that it has a purpose when tension is mounting. Even if you knew that the friction had an instrumental role in pushing growth, the anticipated pain might not justify the benefit. It’s easier to find a way to make it go away and get back to familiarity. Growth hurts.

Dissonance seeks harmony. It is the contrast of the transition from falling out-of-tune to being in-tune that settles the soul. Stability feels best after an experience of instability. Whether generated with intention or triggered by some random environmental event, the resolution of differences advances and evolves relationships.

Are the birds in this photo preparing for a fight or engaging in a pre-love-making dance? The answer is yes. This journey led to a destination. The aggressive foreplay served a function for the eventual consummation. Mother Nature provides countless examples of this pain/pleasure dichotomy.

Consider the application for your team. How does respectful debate and openness to different perspectives strengthen your group? If you build the expectation for conflict management into your cultural norms, you get to harness the power of diversity when problem-solving requires innovation. It’s the fight before your love-making dance.

Teams, like nature, like music, evolve in cycles that require periods of instability. Seeing the value of the disruption helps to weather the uncomfortable phases, since you know the change that comes next will bring relief. We all wish there was a way to get the gain without the pain but, fortunately, it doesn’t work that way.

Photo of Steve Ritter, the co-founder of The Center for Team Excellence

Steve Ritter

Steve Ritter is an internationally recognized expert on team dynamics whose clients include Fortune 500 companies, professional sports teams, and many educational organizations. He is on the faculty of the Center for Professional Excellence at Elmhurst University where he earned the President's Award for Excellence in Teaching. Steve is the former Senior Vice President, Director of Human Resources at Leaders Bank, named the #1 Best Place to Work in Illinois in 2006 and winner of the American Psychological Association's Psychologically Healthy Workplace Award in 2010. Steve provides ongoing workplace culture consultation to many thriving companies including Kraft Foods, Advocate Health Care, Kellogg's, the Chicago White Sox, AthletiCo, and Northwestern Mutual Financial Network.