Navigating Change with Grace

Published: March 8, 2023

Adult maturity has little to do with chronological age. Under stress, it has more to do with coping skills. Face it, there are children with more effective coping skills than some grown-ups. So, what in the world happens when the stakes are high and teammates have divergent views. Some move into problem-solving mode while others throw tantrums. Some lean in while others withdraw. Either way, how we manage change under normal conditions has little predictive value when things are upside down.

Remaining graceful during transitions is difficult for most of us. Everyone copes with change at a different pace. There are those who need to devote all of their energy to trumpeting the enormity of their pain. Still others are ready to get on with whatever the next stage brings and have little need to process feelings. Of course, most people fall between these extremes.

Those standing at the two extremes often see each other through negative mindsets. To the complaining teammate, the ‘get-on-with-it’ colleague doesn’t get it. To the get-on-with-it teammate, the complainer is being a baby. All the while, those other teammates in between the extremes will inevitably end up gravitating toward one side or the other. “Slow down!”  “Speed up!” “Wait for me!” “You’re holding up the works!”

Setting aside childhood trauma history and personality differences, let’s review some universal coping maxims.

  1. Acknowledge the impact of the change as real. Look it in the eye and brace yourself for the normal difficulties that come with this stage of a team’s growth.
  2. Take confidence in the eventual reality that you’ll figure out the future even though it isn’t clear now.
  3. Decide how much of your energy is best devoted to complaining versus problem solving.
  4. Pay attention to the moments when you feel stuck, and evaluate whether to act or defer action.
  5. Once you feel sufficiently ‘heard,’ employ a strategic plan to move yourself and your team from the current state to the desired state.

Most importantly, remain graceful. The best decisions are made when calm. Whatever you need to do – talk to your coach/therapist, go for a run, pray – get yourself back in balance and trust your talent to navigate the path in concert with your team.

Photo of Steve Ritter, the co-founder of The Center for Team Excellence

Steve Ritter

Steve Ritter is an internationally recognized expert on team dynamics whose clients include Fortune 500 companies, professional sports teams, and many educational organizations. He is on the faculty of the Center for Professional Excellence at Elmhurst University where he earned the President's Award for Excellence in Teaching. Steve is the former Senior Vice President, Director of Human Resources at Leaders Bank, named the #1 Best Place to Work in Illinois in 2006 and winner of the American Psychological Association's Psychologically Healthy Workplace Award in 2010. Steve provides ongoing workplace culture consultation to many thriving companies including Kraft Foods, Advocate Health Care, Kellogg's, the Chicago White Sox, AthletiCo, and Northwestern Mutual Financial Network.