Three Minutes and Twenty-four Seconds of Accountability

Published: August 20, 2024

My teammates are unaware of, and probably unconcerned with, the amount of time I’ve devoted to preparation. They simply expect me to show up and make my contribution. We have a four-hour event and my section is three minutes and twenty-four seconds in duration – less than 2% of the product. Because it’s a concert showcasing student and faculty performances, each of us shares accountability for being at the top of our game in the moments on stage. Rehearsing and cleaning up mistakes is largely done alone, so the interdependence is invisible – yet very much real.

Playing and practicing are different endeavors. Playing makes me smile and practicing make my brow furrow. Playing ignites dopamine sparks all over my body. Practicing awakens part of my brain that would prefer to stay asleep. Truth be told, I would play more than practice if I just lived alone in the woods. But because I share partnerships with many other artists, I practice more than I play.

And the truth is, practicing something that resonates with your purpose feels good. The joy of growth isn’t meant to be fun and easy. The worthwhile stuff – the stuff that feels amazing long after the act – is fun and hard.

The application to teams in any industry is obvious. Mental health clinicians devote about a two-to-one ratio of time managing collateral complexities of their clients’ circumstances for every hour they spend delivering therapy. It’s probably more like a 4:1 ratio for athletes. Business leaders are ‘exempt’ employees from a Human Resources perspective because an ‘hourly’ arrangement would never capture the time consumed away from their desk.

Accountability is more than showing up on time and following through with commitments. It most often operates behind the scenes. It gets measured in fleeting moments on whatever metaphorical stage becomes your platform. Those moments, however, are crafted and honed on your own time – usually on behalf of others.

Photo of Steve Ritter, the co-founder of The Center for Team Excellence

Steve Ritter

Steve Ritter is an internationally recognized expert on team dynamics whose clients include Fortune 500 companies, professional sports teams, and many educational organizations. He is on the faculty of the Center for Professional Excellence at Elmhurst University where he earned the President's Award for Excellence in Teaching. Steve is the former Senior Vice President, Director of Human Resources at Leaders Bank, named the #1 Best Place to Work in Illinois in 2006 and winner of the American Psychological Association's Psychologically Healthy Workplace Award in 2010. Steve provides ongoing workplace culture consultation to many thriving companies including Kraft Foods, Advocate Health Care, Kellogg's, the Chicago White Sox, AthletiCo, and Northwestern Mutual Financial Network.