Numbers Don’t Lie

Published: July 15, 2011

Linking team effectiveness metrics to business objectives can be tricky. One seems so subjective and the other so objective.  One is art while the other is science. One is quality and the other is quantity.

Art and science come together when it comes to measuring teams. On a scale of one-to-five, how deeply have you invested in your team’s norms? On the same scale, to what degree are teammates accountable to the goals of the initiative? On a continuum from comfort to risk, how willing is your team to try something new? How would you grade your team’s ability to adapt with maturity under pressure?

When team effectiveness metrics rise, so do business deliverables. For-profit companies put more activity in the pipeline. Decisions are made more quickly and with more accuracy. Client lists grow. Sports teams win more games and adjust to loss with more poise. Community organizations retain their employees and enjoy stronger philanthropy from their supporters.

The Team Clock Institute benchmarks team effectiveness data so team health can be mapped to business health. Simple correlation studies validate the common sense parallels. The enhanced deliverables are but natural byproducts of effective teaming.

Numbers don’t lie.

Photo of Steve Ritter, the co-founder of The Center for Team Excellence

Steve Ritter

Steve Ritter is an internationally recognized expert on team dynamics whose clients include Fortune 500 companies, professional sports teams, and many educational organizations. He is on the faculty of the Center for Professional Excellence at Elmhurst College where he earned the President's Award for Excellence in Teaching. Steve is the former Senior Vice President, Director of Human Resources at Leaders Bank, named the #1 Best Place to Work in Illinois in 2006 and winner of the American Psychological Association's Psychologically Healthy Workplace Award in 2010. Steve provides ongoing workplace culture consultation to many thriving companies including Kraft Foods, Advocate Health Care, Kellogg's, the Chicago White Sox, AthletiCo, and Northwestern Mutual Financial Network.