Client: May Creek Lodge
A quality award winning assisted living facility faces the challenges of rapid growth as the profile of the typical resident requires more complex care and the pool of available talent is limited in a rural setting.
The Team Clock assessment suggests possible trust issues within the leadership team might be fueling a hesitance to innovate and embrace change as the business climate requires more creativity and resilience.
Annual Team Clock workshops with the leadership team are employed to anchor mission, values, and accountability for open and proactive communication.
Improved communication provides a reliable foundation for innovative problem solving as the leadership team tackles both resident acuity and recruitment scarcity challenges more effectively.