Client: Illinois Hospital Association
State-based association struggles to keep pace with the growing complexity of the industry as roles and work processes transform.
Departments report having limited time and resources to support innovation despite strong desire to embrace the pressure of their circumstances with poise and resilience.
All employees are provided with team effectiveness training and participate in department-based assessment of strengths and vulnerabilities. Assessment metrics are leveraged to create action plans designed to support innovation.
Each department implemented tailored plans to anchor a foundation of trust and accountability to support creative solutions to new problems and maximize adaptation to change.