Client: Community Specialists
High profile Chicago lakefront property managers seek benchmark excellence in service quality, team engagement, and condominium board effectiveness to attract the next generation of owners/residents.
Service excellence, team engagement, and condo board effectiveness as key differentiators amongst property management specialists lack visibility to potential owners. Best practices in isolated properties are not shared and leveraged for continuous improvement.
In a two-pronged initiative, service excellence and employee engagement are targeted as culture anchors while a Team Clock online assessment is employed to benchmark top performing condo boards.
Top performing buildings and condo board leadership are identified for best-practice sharing so that properties struggling with service excellence and team engagement can learn from industry peers. Owner/resident satisfaction soars.