“Team Clock’s methodology worked!  By actively engaging with our employees, we saw results immediately.  Communications improved between the front of the house and our kitchen staff and consequently, errors have been significantly reduced.”

Mary Corlett

Client: CHOW

The Challenge

A boutique restaurant and catering service wishes to elevate the consistency of customer service experience to reflect the outstanding feedback they have received about their food quality.

The Assessment

The Team Clock assessment reveals inconsistent communication effectiveness between back and front of house operations.

The Action

Full staff workshops are designed to clarify mission, goals, communication accountability, and collaboration expectations.

The Outcome

Customer service feedback continues to praise food quality but more consistently cites courtesy, friendliness, and reliability.